Getting Started

nbn® Connection Types

Modem / Router Settings

Understanding Your Connection Type

Fibre to the Premises (FTTP)

How Your Service Is Delivered

Network Termination Device

FTTP Service Class

What To Look For On-Site

Fibre to the Premises (FTTP) is delivered via an optical fibre cable directly to an nbn Fibre Network Termination Device (NTD) installed within your premises. To set up your connection, locate the NTD and identify the UNI-D port specified in your service completion advice for your internet connection. Ensure the NTD is securely mounted, powered on, and the designated UNI-D port is accessible.

If you're unable to find your NTD please contact our support team to arrange a replacement.

Fibre to the Node (FTTN)

How Your Service Is Delivered

What To Look For On-Site

Fibre to the Node (FTTN) is delivered via existing copper telephone lines to your premises. To set up your connection, locate the telephone wall socket where your VDSL2-compatible modem/router will be connected. Ensure the socket is in good condition and securely mounted. If your premises have multiple phone sockets, connect your modem/router to the primary one for optimal performance.

Option 1 - Standard Phone Socket

Option 2 -

Older Phone Socket (May Require An Adapter)

FTTN Service Class

Fibre to the Curb (FTTC)

How Your Service Is Delivered

What To Look For On-Site

Fibre to the Curb (FTTC) is delivered via existing copper telephone lines to an nbn Connection Device (NCD) within your premises. To set up your connection, locate the telephone wall socket where the NCD will be connected. The NCD acts as the interface between the nbn network and your modem/router. Ensure the wall socket is in good condition and securely mounted, as this will be the primary point of connection.

If you're unable to find your NTC please contact our support team to arrange a replacement.

Network Connection Device

FTTC Service Class

Fibre to the Building (FTTB)

How Your Service Is Delivered

What To Look For On-Site

Fibre to the Building (FTTB) is delivered via fibre to your building’s communications room and then through existing copper cabling to your premises. To set up your connection, locate the telephone wall socket or patch panel where your VDSL2-compatible modem/router will be connected. In some cases, this connection may be terminated into a rack patch panel, requiring you to patch the line to your suite, office, or level. Ensure the socket or patch point is in good condition and properly identified.

Standard Phone Socket

FTTB Service Class

HFC (Hybrid Fibre Coaxial)

How Your Service Is Delivered

What To Look For On-Site

HFC (Hybrid Fibre Coaxial) is delivered via a coaxial cable to your premises. To set up your connection, you'll need to locate the coaxial wall outlet where the nbn HFC Network Termination Device (NTD) will be connected. This outlet is the primary point of connection for your service and must be accessible and in good condition. Once the NTD is connected, it serves as the interface between the nbn network and your modem/router.

If you're unable to find your NTD please contact our support team to arrange a replacement.

HFC Wall Port

Network Termination Device

HFC Service Class

Fixed Wireless (FW)

How Your Service Is Delivered

What To Look For On-Site

Fixed Wireless (FW) for nbn is delivered via a rooftop antenna that connects to an nbn Network Termination Device (NTD) inside the premises. To set up your connection, locate the relevant Ethernet port on the NTD, which serves as the primary interface between the nbn network and your modem/router. Ensure the NTD is securely mounted, powered on, and easily accessible.

Network Termination Device

FW Service Classes

Setting Up You Connection

Fibre to the Premises (FTTP)

Network Termination Device

What You'll Need:

- NBN Connection Box (NCD)
- Modem/Router
- Ethernet Cable (RJ45)
Connection:
- Connect the Ethernet cable (8 gold pins) from the "UNI-D" port on your NBN Connection Box to the "WAN" or "Internet" port on your modem/router. We will tell you which port in your activation email but normally "UNI-D1"
- Power on both devices.
Connect to Your Modem/Router:
- Connect a computer to your modem/router using an Ethernet cable or Wi-Fi.
Access the Modem/Router's Settings:
- Open a web browser (like Chrome or Safari) and type the modem/router's IP address into the address bar. This is often 192.168.1.1 or 192.168.0.1. You can find this information in your modem/router's manual or on a sticker on the device.
- You will be asked for a username and password. These are also found in the manual or on a sticker.
Find the WAN or Internet Settings:
- Look for a section called "WAN," "Internet," or "Connection."
Change the Connection Type:
- If the connection type is set to PPPoE, change it to "Automatic IP", "DHCP", "Dynamic" or "IPoE."
- Make sure there are no username or password fields populated. If the option exist, select "Username and password not required"
- If required, VLAN: "0" or blank
- DNS Server: Obtain Automatically
- Internet Service Provider: "Not listed" or "Other"
Save and Restart:
- Save your changes and restart your modem/router.

Fibre to the Node (FTTN)

What You'll Need:

- Modem/Router (VDSL2 compatible)
- Telephone Cable
Connection:
- Connect the telephone cable from your phone socket to the "DSL" port on your modem/router.
- Power on the modem router.
Connect to Your Modem/Router:
- Connect a computer to your modem/router using an Ethernet cable or Wi-Fi.
Access the Modem/Router's Settings:
- Open a web browser (like Chrome or Safari) and type the modem/router's IP address into the address bar. This is often 192.168.1.1 or 192.168.0.1. You can find this information in your modem/router's manual or on a sticker on the device.
- You will be asked for a username and password. These are also found in the manual or on a sticker.
Find the WAN or Internet Settings:
- Look for a section called "WAN," "Internet," or "Connection."
Change the Connection Type:
- If the connection type is set to PPPoE, change it to "Automatic IP," "DHCP," or "IPoE."
- Make sure there are no username or password fields populated.
- If required, VLAN = "0" or blank
- DNS Server: Obtain Automatically
Save and Restart:
- Save your changes and restart your modem/router.

What To Look For On-Site

Option 1 - Standard Phone Socket

Option 2 -

Older Phone Socket (May Require An Adapter)

Fibre to the Curb (FTTC)

What You'll Need:

- NBN Connection Box (NCD)
- Modem/Router
- Ethernet Cable (RJ45)
- Telephone cable
Connection:
- Connect the telephone cable (4 gold pins) from your phone socket to the NCD.
- Connect the Ethernet cable (8 gold pins) from the NCD to the "WAN" or "Internet" port on your modem/router.
- Power on both devices.
Connect to Your Modem/Router:
- Connect a computer to your modem/router using an Ethernet cable or Wi-Fi.
Access the Modem/Router's Settings:
- Open a web browser (like Chrome or Safari) and type the modem/router's IP address into the address bar. This is often 192.168.1.1 or 192.168.0.1. You can find this information in your modem/router's manual or on a sticker on the device.
- You will be asked for a username and password. These are also found in the manual or on a sticker.
Find the WAN or Internet Settings:
- Look for a section called "WAN," "Internet," or "Connection."
Change the Connection Type:
- If the connection type is set to PPPoE, change it to "Automatic IP," "DHCP," or "IPoE."
- Make sure there are no username or password fields populated.
- If required, VLAN = "0" or blank
- DNS Server: Obtain Automatically
Save and Restart:
- Save your changes and restart your modem/router.

What To Look For On-Site

If you're unable to find your NTC please contact our support team to arrange a replacement.

Network Connection Device

Fibre to the Building (FTTB)

What You'll Need:

- Modem/Router (VDSL2 compatible)
- Telephone Cable
Connection:
- Connect the telephone cable from your phone socket to the "DSL" port on your modem/router.
- Power on the modem router.
Connect to Your Modem/Router:
- Connect a computer to your modem/router using an Ethernet cable or Wi-Fi.
Access the Modem/Router's Settings:
- Open a web browser (like Chrome or Safari) and type the modem/router's IP address into the address bar. This is often 192.168.1.1 or 192.168.0.1. You can find this information in your modem/router's manual or on a sticker on the device.
- You will be asked for a username and password. These are also found in the manual or on a sticker.
Find the WAN or Internet Settings:
- Look for a section called "WAN," "Internet," or "Connection."
Change the Connection Type:
- If the connection type is set to PPPoE, change it to "Automatic IP," "DHCP," or "IPoE."
- Make sure there are no username or password fields populated.
- If required, VLAN = "0" or blank
- DNS Server: Obtain Automatically
Save and Restart:
- Save your changes and restart your modem/router.

What To Look For On-Site

Standard Phone Socket

HFC (Hybrid Fibre Coaxial)

What You'll Need:

- NBN Connection Box (NCD)
- Modem/Router
- Coaxial Cable (Looks like TV Antenna cable)
- Ethernet Cable (RJ45)
Connection:
- Connect the coaxial cable from the wall outlet to the NBN Connection Box.
- Connect the Ethernet cable (8 gold pins) from the NBN Connection Box to the "WAN" or "Internet" port on your modem/router.
- Power on both devices.
Connect to Your Modem/Router:
- Connect a computer to your modem/router using an Ethernet cable or Wi-Fi.
Access the Modem/Router's Settings:
- Open a web browser (like Chrome or Safari) and type the modem/router's IP address into the address bar. This is often 192.168.1.1 or 192.168.0.1. You can find this information in your modem/router's manual or on a sticker on the device.
- You will be asked for a username and password. These are also found in the manual or on a sticker.
Find the WAN or Internet Settings:
- Look for a section called "WAN," "Internet," or "Connection."
Change the Connection Type:
- If the connection type is set to PPPoE, change it to "Automatic IP," "DHCP," or "IPoE."
- Make sure there are no username or password fields populated.
- If required, VLAN = "0" or blank
- DNS Server: Obtain Automatically
Save and Restart:
- Save your changes and restart your modem/router.

What To Look For On-Site

If you're unable to find your NTD please contact our support team to arrange a replacement.

HFC Wall Port

Network Termination Device

Fixed Wireless (FW)

What You'll Need:

- NBN Outdoor Antenna (installed by NBN technician)
- NBN Indoor Connection Box (installed by NBN technician)
- Ethernet Cable (RJ45)
- Modem/Router
Connection:
- Connect the Ethernet cable (8 gold pins) from the NBN Indoor Connection Box to the "WAN" or "Internet" port on your modem/router.
- Power on the NBN Indoor Connection Box and your Router.
Connect to Your Modem/Router:
- Connect a computer to your modem/router using an Ethernet cable or Wi-Fi.
Access the Modem/Router's Settings:
- Open a web browser (like Chrome or Safari) and type the modem/router's IP address into the address bar. This is often 192.168.1.1 or 192.168.0.1. You can find this information in your modem/router's manual or on a sticker on the device.
- You will be asked for a username and password. These are also found in the manual or on a sticker.
Find the WAN or Internet Settings:
- Look for a section called "WAN," "Internet," or "Connection."
Change the Connection Type:
- If the connection type is set to PPPoE, change it to "Automatic IP," "DHCP," or "IPoE."
- Make sure there are no username or password fields populated.
- If required, VLAN = "0" or blank
- DNS Server: Obtain Automatically
Save and Restart:
- Save your changes and restart your modem/router.

What To Look For On-Site

Network Termination Device