Public Plan 1
Get great connectivity for a fair price + feel good knowing your payments help to subsidize rates for FR members.
Public Plan 2
Get great connectivity for a fair price + feel good knowing your payments help to subsidize rates for FR members.
Get great connectivity for a fair price + feel good knowing your payments help to subsidize rates for FR members.
Public Plan 3
Get great connectivity for a cheap,
subsidized rate thanks to the support
of our Public Plan customers.
Responder Plan 1
Get great connectivity for a cheap,
subsidized rate thanks to the support
of our Public Plan customers.
Responder Plan 2
Get great connectivity for a cheap,
subsidized rate thanks to the support
of our Public Plan customers.
Responder Plan 3
First Responder Broadband
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As a First Responder owned and operated, we get it. We will do our best to make life easier, just reach out and let us know what your situation is. If we can, we will.
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To provide access to a competitively priced and reliable internet services
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To provide transparent service with no fluff. If we make a mistake, we will own it and do our best to rectify it
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To provide ongoing support to the First Responder community
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Providing internet services is a complicated process with many moving parts. Sometimes technology has issues that are out of our control. We will strive to communicate issues effectively with as much warning as possible.
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Our Terms and Conditions
Our Privacy Policy
Our Acceptable Use Policy
Our Financial Hardship Policy
Critical Information Summary - Fibre to the Premises Upgrade
Critical Information Summary - nbn® Broadband
Critical Information Summary - nbn® Fixed Wireless
Key Facts Sheet - nbn® Broadband
Key Facts Sheet - nbn® Fixed Wireless
Complaint Handling Policy
The Telecommunications Consumer Protections (TCP) Code provides a host of consumer safeguards for mobile, landline and internet users.
These safeguards are set out in clear rules that providers like us must follow when communicating and dealing with customers. The rules cover the areas of advertising and point of sale, billing, payment methods, complaint handling, financial hardship and more.
The TCP Code was developed by the Telecommunications Industry following extensive consultation and negotiation with consumer groups, the Australian Communications and Media Authority (ACMA), and other relevant interest groups. The ACMA regularly monitors compliance with the code.
First Responder Broadband is committed to following the code and its principles. If you would like to talk to us about the code or how we are following it, please contact us by email at support@firstresponderbroadband.com.au.
You can find a copy of the code on the Communications Alliance website