Before logging a ticket. Please perform the following steps

Check Current Outages page by clicking here
Turn off your NBN equipment at the powerpoint (if applicable)
Turn off your modem at the powerpoint
Turn off any other networking equipment attached
Make a hot/cold beverage to your liking
Turn on your NBN equipment (if applicable)
Enjoy a couple of sips of your chosen beverage
Turn on your modem
Enjoy a couple more sips of your beverage
By now you should be seeing some green/yellow/red lights having a dance party
Enjoy a couple more sips of your beverage
The Equipment can take upto 15 mintutes to completely reboot and establish a connection.
Check your chosen devices/s if there is a WiFi signal - if not, enjoy another sip
Once your WiFi is restored - try and navigate to www.google.com. If this works, head to www.speedtest.net and push the "Go" button. If this is successful, you are connected to the internet.
If the speeds are less than expect - remember that your selected plan eg 50/20 is theoretical maximum. Your actual speeds are affected by many factors (many of these are from internal to your home).
If you are still experiencing issues, please fill out the form below and include the results of your speed test (if applicable)